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GETATECH Remote Support
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End User Help Desk

 

Every week Help Desk Technicians handle thousands of help desk requests from commercial, financial, healthcare and government end users. We provide an easy to use solution and deliver business results quickly and easily:

 

GETATECH's Level One Help Desk is ideal for growing businesses that are looking for an entry level, cost effective help desk. GETATECH End User Level One Help Desk provides a single point of contact to handle all incoming Help Desk requests and routing them to the appropriate technician for resolution.

 

GETATECH's Level Two Help Desk provides all of the features of GETATECH's Level One Help Desk, and also provides a more advanced service for items not covered in our Level One Help Desk. End User Level Two Help Desk resolves more complex issues from the Level One Help Desk.

 

GETATECH's Level Three Help Desk offers a comprehensive solution that includes all the capabilities of our Level One and Level Two Help Desks, with additional levels of service from our in house Network Engineers. GETATECH's Level Three Help Desk is ideal for dynamic businesses that have the need to constantly change networks and communications configurations. These types of business are more demanding and require IT Network Engineers for complicated server and network configurations.

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